Measuring user’s satisfaction with the public goods and services are an important component of organizational performance strategies for continual improvement (OECD, 2013). It is also a means of allowing policymakers to understand their customer base, helping to identify needs or gaps in accessibility (OECD, 2013). Public services are key determinant of quality of life and important ingredients for any poverty reduction strategy. It is well known that a highly satisfied citizen is willing to pay more taxes in regard to the utility derived from public goods or services (See, Glaser & Hildreth, 1999). This means that dissatisfied citizens are unwilling to pay more taxes due to low/poor utility derived from public goods/services (REPOA Brief, 2016). Under these scenarios, it’s clear that there might be a relationship between citizen’s satisfaction and willingness to pay taxes for public goods/services. The key question is, what kind of relationship exists? Is it linear and positive (i.e., increasing citizen’s satisfaction associated with increasing willingness to pay taxes) or vice-versa?
This policy brief assesses rice production and consumption in Tanzania, the cultivated area of rice and yields obtained. It also presents the market dynamics of the rice sub-sector by assessing its exports, imports as well as its prices in the domestic and international market. Lastly, it presents challenges hindering trade competitiveness and provides policy recommendations […]
This policy brief aims at assessing learning outcomes by looking at inputs, commitments and competencies of service providers in the education and health sectors. The survey was conducted in two rounds in 2014 and 2016/17. The two surveys had been preceded by a pilot conducted in 2010 in Tanzania and Senegal, which allows Tanzania to […]
The Internet has the potential to improve public administration, servicedelivery, and citizen engagement (Castells, 2009; Chadwick, 2006,2013). In the early 2000s, the Tanzania government adopted onlinegovernment information provision and established the technicalstandards and guidelines for government websites in 2014 (UnitedRepublic of Tanzania, 2014). E-information stands for provision ofinformation via government websites and social media pages. […]
This policy brief assesses trade development and competitiveness of the leather value chain in Tanzania, focusing on market competitiveness and production capacity. It also assesses the challenges hindering the trade competitiveness of the leather industry and provides recommendations on how to boost the trade competitiveness of the leather sector given that Tanzania has a significant […]