Measuring user’s satisfaction with the public goods and services are an important component of organizational performance strategies for continual improvement (OECD, 2013). It is also a means of allowing policymakers to understand their customer base, helping to identify needs or gaps in accessibility (OECD, 2013). Public services are key determinant of quality of life and important ingredients for any poverty reduction strategy.
It is well known that a highly satisfied citizen is willing to pay more taxes in regard to the utility derived from the public goods or services (See, Glaser & Hildreth, 1999). This means that dissatisfied citizens are unwilling to pay more taxes due to low/poor utility derived from public goods/services (REPOA Brief, 2016). Under these scenarios, it’s clear that there might be a relationship between citizen’s satisfaction and willingness to pay taxes for public goods/services. The key question is, what kind of relationship exists? Is it linear and positive (i.e., increasing citizen’s satisfaction associated with increasing willingness to pay taxes) or vice-versa?
The Impact of Cultural, Religious and Legal Factors on Women’s Empowerment through Conditional Cash Transfers
This brief draws from a research report titled “Assessing women empowerment in Tanzania: the case of the Productive Social Safety Net Programme”. The research was funded by the International Development Centre (IDRC) as part of a research programme on “Growth and Opportunities for Women” and supported by the Tanzania Social Action Fund (TASAF). It is […]
Targeted Not Blanket Allocation, is key to improving effectiveness of input use through voucher schemes
Agriculture development strategies continue to play an integral role in the economies and livelihoods of the poor in Sub-Saharan Africa (SSA) because of their predominantly agrarian economies and agriculture provides employment to large proportions of the population. Despite their importance to local economies, these strategies have historically been driven by funding from international development agencies. […]
The literature on political economy of decentralization underscores the importance of intergovernmental transfers as a vehicle for achieving national social, economic and political policy goals when administrative and financial powers are devolved to lower levels of government. Decentralization left without considering the capacity of authorities to raise enough resources and address needs will enhance inequity […]
This policy brief highlights some key aspects of institutional and legal frameworks guiding the central-local relations in Tanzania Mainland. The past decades have seen a major set of initiatives by the central government to reform and modernize its local governments. Although there are specific policy and legal reforms, there has been a strong trend towards […]