Measuring user’s satisfaction with the public goods and services are an important component of organizational performance strategies for continual improvement (OECD, 2013). It is also a means of allowing policymakers to understand their customer base, helping to identify needs or gaps in accessibility (OECD, 2013). Public services are key determinant of quality of life and important ingredients for any poverty reduction strategy.
It is well known that a highly satisfied citizen is willing to pay more taxes in regard to the utility derived from the public goods or services (See, Glaser & Hildreth, 1999). This means that dissatisfied citizens are unwilling to pay more taxes due to low/poor utility derived from public goods/services (REPOA Brief, 2016). Under these scenarios, it’s clear that there might be a relationship between citizen’s satisfaction and willingness to pay taxes for public goods/services. The key question is, what kind of relationship exists? Is it linear and positive (i.e., increasing citizen’s satisfaction associated with increasing willingness to pay taxes) or vice-versa?
Tanzania has achieved sustained rates of economic growth for the past ten years and is moving towards middle income status. Maintaining these gains while ensuring that development is inclusive is a core objective of the second National Five-Year Development Plan which places industrialisation as the key pillar of national development strategy. Capturing value through agro-processing, […]
Hii ni taarifa fupi itokanayo na utafiti wa kitaalam kuhusu mchango wa mfumo rasmi na usiorasmi wa elimu, na upatikanaji wa ardhi na mikopo kwa uzalishaji kwenye kilimo Tanzania katika maeneo ya vijijini. Uchambuzi uliofanywa unasisitiza umuhimu wa elimu rasmi na ile isiyo rasmi, upatikanaji wa ardhi, na uzoefu wa muda mrefu wa stadi za […]
Mabadiliko ya Kitaasisi na Vikwazo vya Ushindani Kwenye Masoko: Tafiti Kuhusu Wakulima Wadogo Tanzania
Historia ya sera nchini Tanzania imekuwa ni ya mabadiliko ya mara kwa mara ambayo lengo lake limekuwa ni kuongeza ufanisi na uzalishaji katika sekta muhimu za uchumi. Dokezo hili linatoa muhtasari wa kitabu kilichotokana na utafiti uliochunguza uwezo wa mabadiliko mbali mbali ya sera kuiongezea sekta ya kilimo, hususan wakulima wadogo, nguvu ya ushindani katika […]
A case study of Civic Engagement in Water and Sanitation in Tanzania This brief snapshot key findings from an explanatory qualitative case study that examined the role of civic engagement (CE) in the evolving systems for providing water and sanitation (WATSAN) services in Tanzania. This issue is timely because after more than a decade of […]